Refund Policy
We strive to ensure your complete satisfaction with every purchase from Sneaker Defender. If for any reason you are not satisfied with your purchase, please review our refund policy below:
- We do not accept returns.
- You can replace the products ordered on the website within 10 days of delivery of the order unless otherwise mentioned in the product details.
- All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
- If the Product/package is damaged you can return or exchanges within 10 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.
- To initiate a return or exchange, please complete the following steps: Email [email protected] and provide your name, order number, and reason. You can also call us at +91-7498318288, and we will be more than happy to assist you over the phone.
- Please note:
- You can’t return the product if the seal is opened or if the product is used.
- All refunds may take up to 15 business days to reflect back into your account.
Cancellation Policy
- Order(s) can be cancelled till the time they have been dispatched from our warehouse.
- In case of a prepaid order, the amount will be refunded back to the account from which the payment was made. Any amount paid will be credited to the same payment mode which was used for making the payment.
- In the event, the mode of selected mode of cancellation is “cash on delivery,” no amount is required to be refunded. In case of prepaid payment modes like credit card/debit card/net banking/ wallet, the customer will get the refund for the order at the source account within 15 working days from the date of cancellation.